L.A.Osborn Jewelry Returns/Exchanges
You may return your new unworn items if you are not completely satisfied with your purchase. We are happy to offer a refund on the cost of the item less the shipping cost purchased or exchange on any items within 15 days of your receipt of your purchase. Please email firstname.lastname@example.org to request a return or exchange.
When returning your package, please include the following:
1) item(s) in its original condition
2) copy invoice or invoice number for reference
3) A note with your request for exchange or refund
4) Please maintain a record of a receipt for shipment, we are not responsible for lost items
Please ship to:
1040 S. Hutchins Street Ste 4-206
Lodi, CA 95240
If this is an exchange and you may have ordered the incorrect length/size or item, please email me to arrange to pay for the return shipping costs. If this is an error on l.a.osborn's part we will cover return shipping.
If your item/items were damaged, please let us know within 5 business days of receiving the product to be eligible for a no-charge repair.
Crediting Your Returns
We will credit your account once the item is received. Please allow 10-14 days for credit to be processed.